Terms of service
Terms of service
Service Policy
Thank you for shopping with Bismla . We are committed to providing a smooth, secure, and pleasant shopping experience for every customer. Please read our service policy carefully before placing an order.
1. Order Processing
Once your order is placed successfully, you will receive an order confirmation email automatically.
Orders are usually processed within 1–5 business days . During peak seasons, holidays, or promotional periods, processing time may be slightly longer.
Please make sure your shipping address, email address, and phone number are correct before submitting your order. If any information is incorrect, please contact us as soon as possible at info@bismla.com .
2. Shipping & Delivery
We ship orders to the address provided at checkout.
Estimated delivery time is usually 10–18 business days after the order has been shipped .
Please note that delivery times are estimates only and may be affected by customs clearance, weather conditions, logistics delays, holidays, local carrier arrangements, or other factors beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3. Tracking Information
Tracking information may take several days to update after the package is shipped.
If your tracking status has not updated immediately, please do not worry. The package may still be in transit between logistics facilities.
You may contact us at info@bismla.com if you need help checking the status of your order.
4. Address Issues
Customers are responsible for providing a complete and accurate shipping address.
If the shipping address is incorrect, incomplete, or undeliverable, the package may be delayed, returned, or lost. In such cases, we may not be responsible for reshipping costs or refunds.
If we detect a possible address issue before shipment, we may contact you by email to confirm the correct address. Please reply as soon as possible to avoid delays.
5. Delivered But Not Received
If the tracking information shows that the package has been delivered but you cannot find it, please first check the following places:
Mailbox
Front door or porch
Reception area
Parcel locker
Neighbors or family members
Local post office or carrier
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. However, we will do our best to assist you with tracking details or carrier information.
6. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at info@bismla.com .
If the order has not been processed or shipped, we will do our best to cancel it for you.
Once an order has been processed or shipped, it can no longer be cancelled.
7. Returns & Refunds
Our Return & Refund Policy sets out the conditions and process for returns, exchanges and refunds. Please read it before ordering and contact info@bismla.com for return instructions.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at info@bismla.com as soon as possible after delivery.
Please include:
Your order number
Photos or videos of the item
Photos of the packaging
A brief description of the issue
After reviewing the evidence, we may offer a replacement, partial refund, store credit, or another suitable solution.
9. Refund Processing Time
Once a refund is approved, it will be processed back to your original payment method.
Refund processing time usually takes 5–10 business days , depending on your bank or payment provider.
Please note that we cannot control the exact time your bank takes to post the refund to your account.
10. Chargebacks & Payment Disputes
If you have any issue with your order, please contact us first at info@bismla.com . We are always willing to help resolve the issue.
Opening a chargeback or payment dispute without contacting us may delay the resolution process.
We reserve the right to provide order records, shipping confirmation, delivery proof, customer communication, and policy evidence to the payment provider or card issuer when responding to disputes.